investment

You are the greatest investment you will ever make. It is less expensive to invest in your wellness than to pay for your illness. I can’t count the number of times someone has said, “I wish I would have started acupuncture sooner,” instead of as a last resort after trying all other medical interventions. 

Acupuncture guides the body to naturally restore balance. The number of treatments needed is determined by how long there has been an imbalance, a person’s lifestyle, and their genetics. Everybody, regardless of the issue, will need at least six to ten sessions for a newly occurring issue. Although someone may feel better after three or four sessions, I encourage patients to complete their treatment plan to reinforce the body’s ability to stay in balance and maintain health.

Long-standing issues like migraine headaches, digestive issues, chronic pains, and menstrual issues require 10-20 treatments and sometimes more, since the body has now accepted this imbalance as its new normal, and it takes more time to get the body back into balance.

General guidelines for best skincare results are: 4-6+ months for dermatology, 4-6 micro- or nanoneedling sessions, and 12 cosmetic acupuncture/facial rejuvenation sessions. We will determine your individualized treatment plan at your first skincare visit.

insurance

We are out of network with all insurance companies and do not submit insurance claims. We require payment at the time of each service. Upon request, we will provide a superbill to patients to submit to their insurance company for reimbursement. 

policies

Please be mindful of our cancellation & refund policies.

Treatment times are reserved just for you to make sure you get my full attention and assure your treatment is not rushed. I kindly ask that you give at least 24 hours notice when cancelling or rescheduling your acupuncture appointment, and 48 hours notice when cancelling or rescheduling a skincare appointment. Cancellations and reschedules with less than 24/48 hours notice or no-shows will be charged a missed appointment fee equal to the treatment fee. This policy is waived in the case of a true emergency. Every patient gets one late cancellation or no call/no show missed appointment “freebie,” and this is documented in your patient file. You will be liable for any cancellation fees should you wish to continue care at Roots to Blooms Acupuncture & Wellness.

Please arrive on time or a few minutes early for your appointment. Patients arriving 15 minutes or later for their appointment will be charged a missed appointment fee equal to the treatment fee and will need to be rescheduled if my schedule can’t accommodate your late arrival.

Patients who habitually cancel, reschedule, or arrive late will be dismissed from the practice.

To maintain the relaxing and healing environment of the clinic, there is no cell phone use allowed. Please silence your phone in the receptions area, treatment room, and during your treatment; answer texts, calls, and emails after you leave the clinic.

Making an appointment is like buying a concert ticket: you chose the date and time and made the commitment to be there. If you decide at the last minute that something else is more important than your acupuncture appointment, you lose the cost of your acupuncture “ticket.” Unless schools are closed, we are in the office and the show is happening. I can’t make you choose prioritizing your health and wellbeing, and I fully support you when you do, but I also can’t allow others’ choice to disrupt my business.

The following situations cause a disruption in business flow and income and will still incur a missed appointment fee:

• You have been sick a couple of days and are “waiting it out,” then decide to cancel a couple hours before your appointment. It is your responsibility to inform the office as soon as you feel unwell if it is close to your appointment date.

• “There’s a conflicting appointment.” Most businesses send out appointment reminders or make

  reminder calls more than 24 hours beforehand.

• “Something came up.” Unless the conflict is a true emergency, there will still be a late cancellation fee. Lunch with friends, dog grooming, and hair appointments are not emergencies.

• Work conflict cancellations: I am an acupuncture physician, and a physician appointment is a valid reason for missing work.

For inclement weather during the winter months, we follow Lake Geneva Joint #1 Schools and Lake Geneva-Genoa City Union (Badger) High School regarding school closings for weather. We will waive our cancellation fee should schools be closed.

We will accept cancellations by email jessica@rootstobloomsacu.com, phone, and text 262.475.9661.

Refunds are not available on treatments or products. Unopened products can be exchanged for other merchandise or an account credit. In the case of damaged or spoiled products, we offer an exchange for the same or a similar product, stock on hand permitting.